Terms of Use & Privacy Policy — HercLogic AI Chatbot

Last updated: February 2026

This policy applies to the use of the automated artificial intelligence assistant (AI Chatbot) operating on the website https://herclogic.gr (hereinafter: “the Assistant”). The Assistant is provided by HercLogic (hereinafter: “we”, “us”, “the Company”), based in Chania, Greece.

1. Service Description

The Assistant is an artificial intelligence tool designed to provide information about HercLogic’s services, products, and operations. The Assistant:

• Uses third-party artificial intelligence (AI) technology for processing and generating responses.
• Does not constitute a substitute for professional advice (legal, financial, or technical).
• May not always provide accurate or complete information.

2. Data Collection & Processing

2.1 Data Collected

The following data is collected during use of the Assistant:

Data	Purpose	Legal Basis
Chat messages (questions & answers)	Service improvement, quality control	Legitimate interest (GDPR Article 6§1f)
IP address (anonymized via hash)	Abuse prevention, rate limiting	Legitimate interest
Browser language	Serving content in the correct language	Legitimate interest
Timestamp	Usage statistical analysis	Legitimate interest
Email (only if you choose to send an email)	Communication – responding to your request	Consent (GDPR Article 6§1a)

2.2 Data NOT Collected

• We do not use cookies for the Assistant.
• We do not collect location data.
• We do not create user profiles.
• We do not sell or transfer data to third parties for commercial purposes.

2.3 Third-Party Providers

Messages you send to the Assistant are transmitted to a third-party AI service provider for processing. The provider follows strict data protection terms and API data is not used for model training. For more information about the provider, contact us.

3. Data Storage & Retention

• Chat conversation logs are stored on secure servers within the European Union.
• Chat data is retained for 90 days and then automatically deleted.
• Email details you voluntarily provide are retained for 12 months or until your request is fulfilled.

4. Data Security

We implement the following security measures:

• SSL/TLS encryption on all communications.
• API key authentication for every request.
• Per-user rate limiting.
• Domain whitelisting.
• Automatic IP blocking in case of suspicious activity.

5. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access — You may request a copy of your data.
• Right to rectification — You may request correction of inaccurate data.
• Right to erasure — You may request deletion of your data (“right to be forgotten”).
• Right to object — You may object to the processing of your data.
• Right to data portability — You may request your data in a machine-readable format.

To exercise any of these rights, contact us at contact@herclogic.gr.

6. Terms of Use of the Assistant

6.1 Acceptable Use

By using the Assistant, you agree that:

• You will not submit sensitive personal data (ID numbers, tax identification numbers, bank account details, passwords, etc.).
• You will not use the Assistant for illegal or malicious activities.
• You will not attempt to bypass security measures or usage limitations.

6.2 Limitations

• The Assistant has daily usage limits per user.
• Responses are generated by artificial intelligence and may contain inaccuracies.
• The Company bears no responsibility for decisions based solely on the Assistant’s responses.
• For binding information (pricing, contracts, technical specifications), please contact our team directly.

6.3 Availability

The Assistant is provided “as-is”. The Company reserves the right to:

• Modify or discontinue the Assistant’s operation without prior notice.
• Update these terms. Continued use constitutes acceptance of the modified terms.

7. Minors

The Assistant is not intended for minors under the age of 16. If you are under 16, please do not use the Assistant without parental or guardian consent.

8. Contact Information

For any questions regarding this policy or your data:

This policy applies to the HercLogic AI Assistant (chatbot) and operates in addition to the website’s Cookie Policy.